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Managing conflict and confrontation


Getting positive results when there is conflict and challenging conversations at work is never easy, whether it’s with co-workers or others we interact with. This is especially true for people who find conflict particularly uncomfortable.

However, minimising or even avoiding these situations or conversations can actually lead to dysfunction and lack of performance, which can ultimately have a negative impact on you, your team and the business as a whole. It is estimated that workplace conflict affects not only morale and productivity, but also turnover.

So instead of avoiding these issues our webinar will help you find techniques for proactive and constructive management of them.

Getting positive results when there is conflict and challenging conversations at work is never easy, whether it’s with co-workers or others we interact with. This is especially true for people who find conflict particularly uncomfortable.

However, minimising or even avoiding these situations or conversations can actually lead to dysfunction and lack of performance, which can ultimately have a negative impact on you, your team and the business as a whole. It is estimated that workplace conflict affects not only morale and productivity, but also turnover.

So instead of avoiding these issues our webinar will help you find techniques for proactive and constructive management of them.

Toni is a personal and management development, HR skills and employment law consultant and trainer. She runs workshops on both public programmes and for in-house clients.

She is a Director of CompleteHR Ltd and her client base is many and varied, from large multi-nationals like BAT and Schlumberger to smaller limited companies. She is also a trained investigator and mediator and was formerly a director within the BAA plc group. Toni is a fellow of the CIPD and a member with 20+ years standing of the Employment Tribunal judiciary sitting in London.


EVENT DETAILS


Topic: People & Leadership

Sub-Topic: Leadership, Negotiation, Operational Excellence, Personal Effectiveness, Strategy

Format: Recorded Webinar

Proficiency Level: Foundation, Intermediate

CPD: Upto 1 hours