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Customer Service Skills Workshop


This Activity is presented by Academy of Training.

Develop the skills to ensure that the customer service you provide is consistently of the highest possible standard and that customer satisfaction increases.

Content Description

This activity explores the practice of customer service and teaches you how to cultivate its essential qualities. Key discussion points include; how to manage customers successfully, understanding behavioural styles and communicating your message effectively. You will be equipped to work with challenging customers, handling their criticism constructively, minimising conflict, and using negotiation skills to affect positive outcomes. You will develop a customer service matrix to continue to maintain a standard of excellence.

Learning Outcomes

Upon satisfactory completion of this activity, you will be able to:
• Describe and apply the essential qualities of customer service.
• Identify the factors which make customer service difficult.
• Communicate effectively with customers of different personalities.
• Convey 'bad news' constructively.
• Deal with challenging customers effectively.
• Develop a competency matrix to ensure service is of the highest standard.

Benefits

Knowledge of the range of skills, tools and strategies will empower you with the capability to provide first class customer service and to develop a customer services in your workplace.

This Activity is presented by Academy of Training.

EVENT DETAILS


Topic: People & Leadership

Sub-Topic: Personal Effectiveness

Format: Workshop

Proficiency Level: Foundation, Intermediate

CPD: 6 hours