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Courageous Conversations by NZIML


This activity is presented by NZIML.

This activity teaches you how to define the true causes of conflict and defuse it. You will develop the skills for handling difficult conversations and learn how to be courageous in your leadership style.

About

We all face difficult conversations that need to be handled. In the work environment, this can be a much-dreaded conversation with your boss, with your colleague or with a client. The implications and the concerns include:  creating hostility, detachment, disengagement, dealing with a highly emotional reaction that will be hard to manage.

In this activity you will gain the tools and self-confidence to plan, conduct and follow up courageous conversations in your unique workplace context. You will explore the difference between engaging with a problem and resolving it effectively. You will learn scripts and conversations to support you to confront poor performance or difficult situations, or to prepare people for unavoidable change. You will learn how to apply a range of communication techniques, examine when to move the conversation from informal to formal and acquire the confidence to develop a healthy work environment.


Learning Outcomes

Upon satisfactory completion of this activity you will be able to:
  • Define the true cause of conflict.
  • Apply a range of skills to deal with difficult situations.
  • Identify, assess and solve poor performance in the workplace with successful results.
  • Respond to conflict confidently at its varying stagesCompletion of this course provides you with the frameworks and core principles of project management, and arms you with the ability to apply project management tools to deliver commercial outcomes.

This activity will provide you with a set of interaction skills that enables you to apply the appropriate language and behaviours, and develop the mindset needed, to successfully have a difficult conversation that facilitates acceptance and agreement.

EVENT DETAILS


Topic: People & Leadership

Sub-Topic: Leadership

Format: Workshop

Proficiency Level: Foundation, Intermediate

CPD: 7 hours