Communicating with Impact - eLearning
This course will equip you with a powerful set of interpersonal skills that enable you to have greater impact by communicating more effectively with colleagues and customers.
During the course you will discover key insights about the importance of communicating effectively to enhance your impact in the workplace. You will explore the personal and practical needs people bring to interactions and be introduced to a framework known as the interaction essentials that will help you meet these needs.
You will be introduced to five key principles which enable you to attend to the personal needs of discussions and build rapport and trust when interacting. You will also be introduced to the interaction guidelines which provide structure and focus to ensure our interactions lead to the desired practical outcomes.
Finally, you will also explore best practices in providing feedback and be introduced to the STAR (Situation, Task, Action, Result) approach to providing positive and developmental feedback.
Learning OutcomesUpon satisfactory of this activity you will be able to:
• Recognise the impact you can have on your success and the success of others by enhancing interpersonal relationships in the workplace.
• Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.
• Use a set of interaction process skills that enable you to conduct more successful discussions that achieve results.
• Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.
BenefitsStrong interpersonal skills are essential in transforming individual contributors into exceptional performers who have a greater impact in their roles. This course will provide you with a powerful set of interaction skills that enables you to communicate more effectively and, in the process, build trust, strengthen partnerships, and achieve desired results.
Topic: People & Leadership
Sub-Topic: Personal Effectiveness
Proficiency Level: Foundation
CPD: Upto 2 hours