Communicating for Leadership Success - eLearning
This activity explores the critical interaction skills needed to handle the communication and interpersonal challenges and opportunities most professionals encounter every day in the workplace.
This activity helps you communicate effectively so you can spark action in others. It introduces the interaction essentials you can leverage to handle the wide variety of challenges and opportunities you encounter every day in the workplace.
You will learn five key principles which enable you to attend to the personal needs of discussions, and build rapport and trust when interacting. You will also be introduced to the interaction guidelines which provide structure and focus to ensure your interactions lead to the desired practical outcomes.
Finally, you will learn best practices in providing feedback and be introduced to the STAR (Situation, Task, Action, Result) approach to providing positive and developmental feedback.
Learning OutcomesUpon satisfactory completion of this activity you will be able to:
• Achieve results through others by building strong interpersonal relationships.
• Plan for successful interactions with team members ─ in person and virtually.
• Provide meaningful, supportive feedback that motivates team members and helps individuals improve their performance.
• Impact business outcomes by consistently meeting the personal and practical needs of others.
BenefitsOrganisations need leaders and professionals who can do more and be more in order to succeed in today's complex environment. This activity equips professionals and leaders with frameworks and skills to achieve results through others by building strong interpersonal relationships.
Topic: People & Leadership
Proficiency Level: Intermediate, Advanced
CPD: Upto 2 hours